Shipping Policy
Effective Date: March 11, 2025

At Unihotel, we aim to provide fast, reliable, and secure shipping to ensure your shopping experience is as smooth as possible. Below is our detailed Shipping Policy, which outlines the shipping methods, costs, and other important information regarding the delivery of your order.

1. Shipping Methods and Rates

We offer multiple shipping options based on your location and preference. The available shipping methods and corresponding costs will be calculated during checkout.

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Next-Day Delivery: Available for certain locations, typically delivered within 1 business day.

Shipping costs are based on the weight of the order, the shipping method selected, and the delivery destination. The total shipping fee will be displayed at checkout before you complete your purchase.

2. Shipping Locations

Currently, Unihotel ships to addresses within the United Kingdom. We are working on expanding our shipping options to other regions in the future, so please check back later for international availability.

3. Order Processing Time

All orders are processed and dispatched within 1-2 business days after your purchase has been confirmed. Orders placed on weekends or public holidays will be processed the next business day. Please note that some orders may take slightly longer to process during peak sales periods.

Once your order is dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment’s progress.

4. Tracking Your Order

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status and estimated delivery time of your shipment through the carrier’s website.

If you have any questions or concerns about your order status, feel free to contact our customer service team at contact@unihotel.xyz or call 077 2314 2996.

5. Shipping Delays

While we make every effort to ensure your order arrives on time, Unihotel is not responsible for delays caused by the carrier, weather, or other unforeseen events. If you experience any significant delays, please contact us, and we will work with the carrier to resolve the issue.

6. Lost or Damaged Items

If your item is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will assist you in filing a claim with the carrier and ensure that you receive a replacement or a refund based on the outcome of the claim.

7. Shipping Address

Please ensure that the shipping address you provide at checkout is accurate and complete. Unihotel is not responsible for delays, lost packages, or incorrect deliveries caused by an invalid or incomplete shipping address.

If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We can attempt to update the shipping details before the order is dispatched.

8. Signature on Delivery

For security reasons, we may require a signature upon delivery for higher-value items. If you are not available to sign for your package, the carrier will leave a notice with instructions on how to reschedule the delivery or pick up your item from a nearby location.

9. Taxes and Customs

For deliveries within the UK, all applicable taxes (including VAT) are included in the price of the product and shipping costs. For international orders (once available), customs duties, taxes, and other import fees may apply and are the responsibility of the customer.

10. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check back periodically for any updates.

Contact Us
If you have any questions or concerns about shipping, please feel free to contact us at: