Payment Policy
Effective Date: March 11, 2025

At Unihotel, we strive to make the payment process as easy and secure as possible. Below is our Payment Policy, which outlines the accepted payment methods, billing details, and other important information related to payments for products purchased from our website.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure convenience and flexibility for our customers:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit or debit cards.
  • PayPal: Secure online payment system for fast and easy transactions.
  • Other Payment Methods: We may offer additional payment methods, which will be available at checkout.

All payments are processed through secure, encrypted payment gateways to protect your financial information.

2. Payment Authorization

When you place an order with Unihotel, your payment details will be authorized through the selected payment method. Please note that your payment will be charged only when your order is confirmed and ready for processing.

3. Billing Information

You are responsible for providing accurate billing information during the checkout process, including:

  • Full name
  • Billing address
  • Contact information
  • Payment method details

Please ensure that the billing address you provide matches the address associated with your payment method, as this is required for successful payment processing.

4. Payment Processing Time

  • Credit/Debit Cards: Payments made with credit or debit cards are processed immediately.
  • PayPal: Payments made through PayPal are processed immediately once the transaction is confirmed.

Once your payment has been processed successfully, you will receive an order confirmation email with your purchase details.

5. Currency and Pricing

All prices on Unihotel are listed in British Pounds (GBP). The final price you see at checkout includes applicable VAT and taxes. If you are purchasing from outside the UK, you may be subject to additional fees or charges depending on your country’s regulations (e.g., customs duties, taxes, etc.).

6. Payment Security

We use secure payment gateways to ensure that all transactions on our website are safe and protected. Your payment information is encrypted during the transaction process and is not stored on our servers.

If you have any concerns about the security of your payment information, please contact us immediately, and we will address your concerns promptly.

7. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email with the details of your order. Please keep this confirmation for your records. If you do not receive the confirmation email, please check your spam/junk folder or contact our customer service team for assistance.

8. Failed or Declined Payments

In the event that your payment is declined or fails for any reason, we will notify you, and you will be asked to provide an alternative payment method. If we are unable to successfully process your payment, we may cancel your order. Please ensure that your payment method has sufficient funds to complete the transaction.

9. Payment Disputes

If you believe a payment issue or dispute has occurred, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible. Any disputes related to payment must be reported within 30 days of the transaction.

10. Changes to the Payment Policy

Unihotel reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any changes.

Contact Us
If you have any questions or concerns about our Payment Policy or need assistance with payment processing, please contact us at: